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Norwood Heating Cooling

From Keeler's Mill to Norwood Park Phase 4

Furnace and AC maintenance in Norwood

A furnace tune-up in the fall and an air conditioner tune-up in the spring catch most faults before they become a no-heat or no-cooling call. In Norwood that means clear side-wall vents and drains before the January snow, and a record of service the manufacturer warranty usually asks for. If something is already wrong, see furnace repair.

Seasonal tune-ups that keep the manufacturer warranty valid and the system running as designed.

A furnace that stops in a snowstorm usually has a blocked vent or drain

Most Norwood Park homes have a high-efficiency gas furnace that draws air and exhausts through two plastic pipes in the side wall. When snow or frost closes either pipe, the furnace shuts itself off. The same furnace makes water as it runs, and that water leaves through a condensate drain. If the drain line freezes or clogs, the furnace also shuts off.

Environment Canada's 1981-2010 normals for the Peterborough A station record 151.2 cm of snowfall a year, with 40.0 cm in January and snow depths of up to 71 cm in March. Drifts that deep reach side-wall vents, including the vent on a high-efficiency water heater.

What you can check: go outside and clear the pipes by hand, then turn the furnace switch off and back on. Look for water pooling under the furnace. If the pipes keep icing up, the vent may need to be raised or rerouted, and a fall tune-up is the time to find that out, not a January night.

Some signs mean book a visit now, not at the next tune-up

Call if a carbon monoxide alarm sounds, if the burner flame is yellow and lazy instead of blue, if there is soot around the furnace or a draft hood, or if you smell gas. Leave the house first if the alarm sounds or you smell gas. The Ontario Fire Code requires a working carbon monoxide alarm next to each sleeping area of a home with a fuel-burning appliance, a fireplace or an attached garage. Test yours when you book the furnace tune-up.

Other signs can wait a few days but not a season: a furnace that turns on and off every few minutes, a burning smell that lasts past the first cold morning, rooms that used to heat evenly and now do not, water around the furnace or the indoor coil, ice on the copper lines of the air conditioner, or an outdoor unit that trips the breaker. Those go to furnace repair or air conditioner repair.

Each kind of Norwood house needs something different checked

In the 2016 Census, 235 of the 560 occupied homes in the Norwood population centre were built in 1960 or before, and another 165 from 1961 to 1980. Most of the village is more than forty years old.

Older village houses around the Keeler's Mill lots were built for wood or coal and converted later. The furnace is often oversized for the house, the ductwork was added later and leaks at the joints, and the old chimney may need a liner for a modern appliance. A tune-up here looks hard at venting and draft, and the technician will point out duct or pipe wrap that may contain asbestos and should be tested before anyone disturbs it.

In the first phases of Norwood Park the usual work is the condensate drain, the trap, the side-wall pipes and the filter. In Phase 4 and other new builds the houses are tight, with small duct runs and a ventilation unit that brings in fresh air. Faults there tend to come from a system that was never balanced at start-up or from ventilation filters nobody has changed, so those filters are part of the visit.

The manufacturer warranty usually depends on regular service

Most furnace, air conditioner and heat pump warranties ask for yearly maintenance by a qualified technician, and some ask for proof. Read the warranty booklet or the registration page for your unit. Keep the dated service record you get after the tune-up with the booklet.

Work is performed by TSSA-certified gas technicians. That matters for the warranty and for the law: in Ontario a gas appliance may only be serviced by a registered contractor using certified gas technicians, and it is serviced to the CSA B149.1 installation code.

How a furnace tune-up is done

The technician asks what the furnace has been doing, then shuts off power and gas and opens the cabinet. The burners, flame sensor and igniter are inspected and cleaned. The heat exchanger is looked over for cracks and rust. The blower is checked for dirt and wear, and the filter is changed or you are shown which size to buy.

With the furnace running, the technician checks gas pressure, the flame, the safety switches and the temperature rise across the furnace, and tests for draft or vent leaks. On a high-efficiency furnace the condensate trap and drain are cleared and the side-wall pipes are checked for slope, sealing and height above the snow line.

If a part is worn, you get a written price and decide before it is fitted. If the furnace is at the stage where repairs keep stacking up, the technician says so and you can look at replacement on your own time.

How an air conditioner tune-up is done

Book it in spring, before the first hot week. Work is performed by 313A refrigeration and air conditioning mechanics. The outdoor coil is cleaned of cottonwood, grass and dirt, the electrical connections and capacitor are tested, and the fan motor is checked.

Inside, the indoor coil and its condensate drain are checked, the refrigerant pressures and temperatures are read, and the airflow is compared with what the system needs. Low refrigerant means a leak, and the technician will tell you where it likely is and price the repair in writing before anything is done.

How the work is done

What you can count on

  • Licensed and insured

    Every technician holds a current TSSA gas technician certificate and is covered by liability insurance. Your home is protected on every job.

  • Every call is answered

    Day or night, a person or our receptionist answers, takes the details and a technician calls you back.

  • Written price before work starts

    You see the number and approve it before any part is fitted. No surprises on the invoice.

  • 1-year workmanship warranty

    All labour comes backed by a one-year warranty. If a repair we made fails within the warranty period, we return and fix it at no additional labour cost.

Questions about maintenance

My furnace stopped after a snowstorm. What should I check first?

Go outside and look at the side wall. Newer Norwood homes, including those in Norwood Park, usually have a condensing furnace with two plastic pipes through the wall, and the water heater may vent the same way. Environment Canada's 1981-2010 normals for the Peterborough A station record 40.0 cm of snow in January and snow depths of up to 71 cm in March. A drift over either pipe trips a safety switch and the burner stays off. Clear snow and frost from both pipes by hand, then switch the furnace off and on again. If it still will not light, book a furnace repair.

Where do carbon monoxide alarms need to go?

The Ontario Fire Code requires a working carbon monoxide alarm next to each sleeping area in a home with a fuel-burning appliance, a fireplace or an attached garage. In Norwood that takes in most houses: a gas furnace or water heater, a wood stove in an older village home, or a garage built onto a newer one. Press the test button on each alarm and check the replacement date printed on the back. If an alarm sounds, get everyone outside and call the fire department from there. To have the furnace and its venting checked, book seasonal maintenance.

All questions

Get the price before the work starts

Tell us what the furnace, heat pump or air conditioner is doing. You get a written price to approve before any part is fitted.